Terms and conditions

Terms & Conditions

This website is owned and operated by Kit 2 Fit Limited ("Kit2Fit"). By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The www.kit2fit.com website is provided solely for your personal use. You may not use this website for any/your own commercial purposes.

Terms & Conditions of Sale

Online Shopping

We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

Before you place an order you should read the following: Acceptance of your Order, Delivery Information and Returns Procedure. These pages form part of these terms and conditions and contain important information about your order.

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.

Acceptance of your Order

Before your order is accepted, an email will be sent to you acknowledging the exact details of your order once it has passed through our security checks.

Order acceptance and the completion of the contract between you and Kit2Fit will take place when your order is dispatched, unless you have cancelled the order in accordance with the instructions.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being out of stock, see Product Availability
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Failure to meet the eligibility to order criteria set out in the Terms and Conditions

Order Cancellation

If you wish to cancel your order please contact Kit2Fit Customer Services by within 14 days of placing the order:

calling 01903 872946
customer.services@kit2fit.com
returning your acknowledgement email to us stating your intention to cancel the order

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If this happens, please return the order following the instructions contained within the parcel.

The goods must be returned to us in the same condition as supplied to you to qualify for a refund or exchange. Where your order is returned to us within this period or you notify us in writing or by email of your wish to cancel your order within this period, the cost of your order less the postage and packing charge will be reimbursed in full. If your order value was over the minimum value to qualify for free delivery we will deduct our postage and packing charges from any refund.

Privacy and Security

We have created this privacy and security policy to demonstrate our firm commitment to your privacy and the protection of your information and to providing a safe, secure site for electronic commerce transactions. The Privacy and Security Policy forms part of these Terms and Conditions.

WorldPay Shopper Transaction Security

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, the WorldPay public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

The transfer of the purchase details from the Kit@Fit site to WorldPay are encapsulated using WorldPay's own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Visitors under the age of 16 should not sign-in to the website or submit any information to us. The intellectual property rights in this website are owned and controlled by Kit2Fit Limited. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Kit2Fit Limited. You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Kit2Fit Limited. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.

Cookies

A cookie is a small data file that is temporarily stored on your computer hard disk. The Kit2Fit website uses a number of cookies to operate normally. Cookies help speed up the operation of the website. The website also uses cookies to help Kit2Fit gather valuable marketing information on website usage. Cookies are also used to track where you came from to get to our website.

You can still use the website if you have cookies turned off, but the performance may be slower.

Refer to your browser help section for information about how to disable, block and delete cookies. The help section is typically found in the menu bar at the top of the browser. Some browsers will also provide help if the F1 Key is pressed.

The Website

We may change the Kit2Fit website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

Liability and Indemnity

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Payment Methods

We accept payment by Visa, MasterCard, American Express, JCB, Visa Delta Maestro and Solo.

WorldPay Guarantee

Please note that Kit2Fit does not accept cash by post.

Pricing Policy

All prices shown on the website are in £Sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.

Product Availability

We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions are only made with the customer's prior consent.

Returns Policy

Goods may be exchanged or refunded within 14 days of purchase. The goods must be returned to us in the same condition as supplied to you to qualify for a refund or exchange. Where your order is returned to us within this period or you notify us in writing or by email of your wish to cancel your order within this period, the cost of your order less the postage and packing charge will be reimbursed in full. If your order value was over the minimum value to qualify for free delivery we will deduct our postage and packing charges from any refund.

Returns Instructions

Included with your order is a Returns Form with clear instructions on how to return merchandise to us for refund or exchange. Complete the Returns Form indicating whether you would like a refund or exchange. Package the merchandise to prevent damage, enclosing the Returns Form, and send the merchandise using a secure method of delivery, retaining a receipt until you have received credit for your return.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customers responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods, we will only reimburse the cost of 2nd Class Royal Mail in these cases. You must return the goods, together with their packaging, in the same condition as supplied to you.

If you have any further questions about our returns policy please contact Kit2Fit on 01903 872946 or email us.

Returns Address

Kit2Fit Limited
PO Box 4514
Worthing
West Sussex
BN14 0RZ

Call Centre and Orderline

Our operators will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment. Our Call Centre and Orderline are open from 9am to 5pm (GMT) Monday to Friday. Please call 01903 872946 (UK only).

Terms and Conditions of Website Use

Age Restrictions

Visitors under the age of 16 should not sign-in to the website or submit any information to us.

Access outside England

Kit2Fit is based in England. If you access this website from outside England, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Recognising the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

Use of Content and Copyright

The intellectual property rights in this website are owned and controlled by Kit2Fit Limited. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Kit2Fit Limited. All Rights Reserved. You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Kit2Fit Limited. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.

Links to other websites

This website may contain links to websites of third parties. These links are provided solely for your convenience and not as an endorsement by us of the content on such third party websites. We are not responsible for the content of linked third party websites and do not make any representations regarding the content or accuracy of materials on such websites. If you decide to access third party websites through links on this website, you do so at your own risk. Your use of third party websites is subject to the terms and conditions of use for those websites.

This website may contain advertisements by third parties, and these advertisements may contain links to other websites. Unless otherwise specifically stated, we do not endorse any product or make any representation regarding the content or accuracy of any materials contained in, or linked to, any advertisement on this website.

Force Majeure

We shall not be liable for any delay or failure in performance or interruption of the delivery of the contents of this website resulting directly or indirectly from any cause or circumstance beyond our reasonable control, including but not limited to failure of equipment or communications lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars or governmental restrictions.

General

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

Jurisdiction

The website is controlled and operated in England. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

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